Shipping policy
Shipping Policy
Last updated: 16 October 2026
Thank you for shopping with The Textured Tribe! We take care in preparing and packaging every order to ensure your haircare essentials arrive safely.
Order Processing
Orders are typically processed and dispatched within 1–2 business days, excluding weekends and public holidays.
During busy periods, promotions or unexpected circumstances, processing may take longer. If there is a significant delay, we will do our best to keep you informed.
Processing time is separate from shipping and delivery time.
Shipping Rates
We offer the following shipping options within Australia:
- Standard Shipping: $12 AUD
- Express Shipping: $15 AUD
Shipping options and applicable charges are displayed at checkout.
Please note that express shipping refers to the delivery service and does not change our standard order processing time.
Delivery Times
Delivery times vary depending on your location, the shipping service selected and carrier operations.
Estimated delivery dates, where provided, are estimates rather than guaranteed arrival dates.
Regional and remote areas may experience longer delivery times.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please check your spam or junk folder if you haven't received your confirmation.
Local Pickup
Local pickup is available in Sydney, NSW.Customers selecting local pickup at checkout will receive a notification when their order is ready for collection.
Please wait for your pickup confirmation before arriving.
Pickup details and collection instructions will be provided through your order confirmation or pickup notification.
Incorrect Shipping Addresses
Please ensure your shipping address and contact information are correct before completing your purchase.
If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
Additional shipping charges may apply if an order needs to be resent because of an incorrect address provided at checkout.
Delayed, Lost or Damaged Parcels
If your order is delayed, missing or arrives damaged, please contact us with your order number and relevant details.
For damaged items, please include clear photographs of the product and packaging where possible.
We will review the issue and work with you toward an appropriate resolution.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Contact Us
For shipping questions or assistance with an order, please contact The Textured Tribe through the contact details provided on our website.
We appreciate your support and look forward to being part of your healthy haircare journey.